Send an email to specifying the exchange you want to proceed with.

We will gladly accept exchanges on all items within 8 days from time of shipment.

Items must be unwashed, unworn and with original tags.

Items with any tags or liners removed cannot be accepted and will be returned to the customer at their expense.

The Cwtch London reserves the right to deny an exchange on any merchandise if item(s) have been worn, soiled, laundered, or altered in anyway.

We do not offer refunds, only exchanges at our own discretion.

Exchange shipping costs are the responsibility of the customer.

Sale items Policy

We do not offer exchanges on products on Sale.

Shipping costs + customs fees are the responsibility of the customer.
For questions regarding orders, products & policy, please contact our team at:


Domestic shipping: 6 €

International shipping: 10 €

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