RETURNS AND EXCHANGES POLICY

Send an email to info@thecwtchlondon.com specifying the problem / change / refund you want to proceed with.

We will gladly accept returns on all items within 8 days from time of shipment.
Items must be unwashed, unworn and with original tags. Items with any tags or liners removed cannot be accepted and will be returned to the customer at their expense.

The Cwtch London reserves the right to deny a refund on returned merchandise if item(s) have been worn, soiled, laundered, or altered in anyway.
We do not offer refunds after 8 days of receipt.

Return handling and return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.
Please allow us 7 working days for processing returns.

Sale items Policy

We do not offer refund nor exchange on products on Sale.

Shipping costs + customs fees are the responsibility of the customer.
For questions regarding orders, products & policy, please contact our team at: info@thecwtchlondon.com

Shipping

Domestic shipping: 6 €

International shipping: 10 €