This privacy policy sets out how The Cwtch London uses and protects any information that you give when you use this website.

The Cwtch London is committed to ensuring that your privacy is protected.
We want to be transparent and committed in respecting this task as we are deeply focused to the protection of your privacy.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

On this website you can by purchase as a guest or you can create your own account, where your name, email address and billing information such as delivery address and order information.

You are responsible of any activity on your account.

The Cwtch London may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/01/2021.

Identity and contact details of the data processing holder

The data controller of your personal data is THE CWTCH LONDON LTD
UK company registration number: 12349900
Address: C / O G Teoli & Co, Balfour House, 741 High Road, London, United Kingdom, N12 0BP

What data do we collect?

We collect your data based on your activities once you accept ‘Cookies’ while browsing on our website and when you make a purchase through our website.

We may collect the following information:

  • name and job title.
  • Shipping and billing address.
  • contact information including phone number and email address
    demographic information such as postcode, preferences and interests.
  • IP address, geo location and device information.
  • How Cookies are used?

    A cookie is a small file that websites send to your device that the sites then use to monitor you and remember certain information about you. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    We do not accept responsibility for any interference or
    damage to your own computer system which arises in
    connection with your use of this website or any linked website.

    What we do with the information we gather?

    We require this information to understand your needs and provide you with a better service.
    We are fully committed in protecting your privacy, we will not disclose your personal information to any other person or business without a clear consent from you.
    You will receive an e-mail from us any time you purchase an item. The e-mail will contain the information of the product, your shipping address and the receipt of the payment.
    You will not receive any communication from us for marketing purposes unless you opt in and give us consent to do so, this can be by registering for our newsletter or subscribing to get a discount coupon. If you decide to subscribe then you may receive from time to time, e-mails related to new products, offers, discounts, sales or any coupons option.

    You can unsubscribe from the newsletter anytime.


    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Rejecting Cookies when asked as you first land on our website.
    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
    • If you want a copy of the information we hold about you and/or you want us to delete such information you can request so by writing us to and we will honor the request immediately under GPDR laws.
    Your responsibilities

    When you buy through our website you accept our Terms & Conditions and this Privacy Policy, is your responsibility to comply with this terms.

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